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Frequently Asked, Always Answered.

General HVAC Questions

How can a programmable thermostat lower my energy costs?
Programmable thermostats allow you to customize your temperature settings based on your needs and lifestyle. They allow you to create custom schedules so your home is comfortable when you need it to be. When you’re not running your heating or cooling system excessively, the energy savings from a programmable thermostat are enormous.
Do I really need to have my system regularly maintained?

It’s not just hot air. Regular maintenance to your heating and air conditioning systems are vital to both their performance and lifespan. Benefits of regularly scheduled maintenance include:

  • Increased efficiency, which in turn lowers your monthly costs
  • Prolonged lifespan, which saves you money on costly purchases
  • Eliminated risk of unexpected repairs by catching small problems before they become big
  • Maintaining manufacturer’s warranty
  • Ensured safety, with no risk to your health from dangerous gases
Do air ducts really make a big difference?
Your air ducts play a critical role in your overall heating and cooling performance. Ducts control the distribution of air throughout your home. Poor duct performance—due to unclean or clogged passageways—contribute to uneven distribution of air, resulting in inconsistent comfort levels from room to room. If your ducts are damaged, improperly installed, the wrong size, or leaking will significantly diminish the ability of your system to perform at its peak.

Heating and Cooling FAQs

What is zoning?
Zoning is a way to save on energy costs while making your home more comfortable. It divides your home into multiple independent zones, using multiple thermostats. The climate of each zone is controlled individually, independent on the other zones. Common examples of zoning include separating the upstairs climate from the downstairs in a two-story home, or establishing a special zone for sleeping and living areas.
How does zoning improve comfort?
Zoning gives you more control over different areas of your home without the need to regularly adjust the thermostat to reach a desired level of comfort. If one room of your home is traditionally warmer or cooler than the others, zoning makes it easy to adjust without placing undue strain on your HVAC system.
What is a geothermal heat pump?
A geothermal heat pump works as a home heating or cooling system by pumping heat into or from the ground. Using the steady moderate temperatures found inside the earth helps to improve energy-efficiency and lowers the costs of heating or cooling your home.
What are the benefits of using a heat pump?

Heat pumps are great because they can warm or cool your home depending on the time of year. Benefits of using a heat pump to warm or cool your home include:

  • Year-round cost savings
  • Enhanced humidity and temperature control
  • Provides even temperatures throughout your home
  • Uses less energy to heat or cool your home
  • Not dependent on fossil fuels which leads to price fluctuations
How do heat pumps work?
Heat pumps are great for climates with moderate heating and cooling needs and offer energy-efficient alternatives to more traditional heating and cooling methods. Heat pumps work by transferring heat from one location to another rather than generating heat. During the winter, heat pumps move heat from the cool outdoors into your home and in the summer months heat is transferred from inside your home, outside.
How can we be sure our furnace is operating safely?

The best thing to do is schedule maintenance before the heating season is in full swing. But, if you’re not ready for that, there are a few steps you can take:

  • Before you do anything, inspect your unit to make sure nothing flammable has been stored next to the furnace over the summer.
  • Be sure to run your heater before you need it to eliminate the chance it won’t work on the first cold night you turn it on.
  • Dirty air filters restrict airflow and reduce efficiency – sometimes even damaging your unit. Change the filters regularly.
  • Check all access panels to be sure they are secure, with screws in place.

Air Quality FAQs

When I turned on my furnace, it smelled bad. Should I be worried about Carbon Monoxide?
First off, carbon monoxide is odorless, so you can’t smell it. And it is normal to notice an odor the first time you turn your furnace on. It’s due to the dust that settles on the heat exchanger over the summer. When you turn on the furnace, it is burning that dust off. When you run the furnace for the first time in a season, you can open your windows to air out the odor. And even though carbon monoxide is odorless, it is always a good idea to use a carbon monoxide detector to ensure your safety. To be certain your furnace is running clean and safe, it’s best to schedule maintenance before the heating season kicks into full gear.